NHTSA Complaint #10207802 — 2006 LEXUS LS

WHEN FIRST DRIVING THE CAR AFTER DELIVERY MAY 22, 2006, IT WAS NOTED THAT THE LOW BEAM HEAD LIGHTS WERE SET DANGEROUSLY LOW AND PROVIDED UNSAFE LIGHTING. THEY WERE IMMEDIATELY ADJUSTED UP TO A REASONABLE LEVEL TO PROVIDE ADEQUATE LIGHTING OF THE ROAD FOR SAFE DRIVING ON LOW BEAM. CONSEQUENTLY THE HIGH BEAMS WERE PROJECTING UP IN THE AIR, AND PROVIDED ABSOLUTELY NO LIGHT ON THE ROAD SURFACE, AGAIN CAUSING UNSAFE DRIVING CONDITIONS FOR RURAL ROADS AND OPEN HIGHWAY WHERE THE HIGH BEAMS ARE NECESSARY. I TRIED TO GET THE DEALER SERVICE TO ADJUST THEM AND AS IT TURNS OUT THE MANUFACTURER DOES NOT PROVIDE FOR SEPARATE ADJUSTMENT OF THE HIGH AND LOW BEAMS, EVEN THOUGH THEY ARE SEPARATE ASSEMBLIES. I HAVE WRITTEN AND CONTACTED LEXUS CUSTOMER SERVICE A NUMBER OF TIMES. THEY HAVE REFERRED ME TO LEXUS ARBITRATION, BUT NO-ONE WILL PROVIDE A CORRECTION FOR THE PROBLEM. IT APPEARS TO ME THAT THE HEADLIGHTS MUST BE REMOVED AND REALIGNED PROPERLY AND REINSTALLED AS THEY MUST BE WHEN ORIGINALLY INSTALLED IN THE VEHICLE AND THE HEADLIGHTS SHOULD BE REDESIGNED TO PROVIDE SEPARATE ADJUSTMENT. *TR