NHTSA Complaint #10204673 — 2004 MITSUBISHI OUTLANDER

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10204673
Vehicle	2004 MITSUBISHI OUTLANDER
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	September 13, 2007
Date Filed	October 2, 2007
Mileage	24,084 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I HAVE ALWAYS CHANGED MY OIL WELL WITHIN THE REQUIRED MAINTENANCE SCHEDULE; I NOTICED AN ENGINE TICKING NOISE AROUND 15K MILES, AND SIGNS OF OVERHEATING (LOW LEVEL IN THE COOLANT OVERFLOW CONTAINER). DEALER CHECKED, FOUND NO PROBLEMS. DRIVING TO WORK ON 9/13/07, ENGINE TICKING NOISE GOT 10 TIMES LOUDER. A LOCAL REPAIR SHOP SAID IT SHOULD BE TOWED TO DEALER, WHICH IT WAS. DEALER SAID TIMING BELT SLIPPED; WHEN REPLACED THE BELT, LOUD NOISE STILL EXISTED. REMOVED ENGINE COVER, INSPECTION SHOWED VALVE DAMAGE. TECHNICIAN INSPECTED FURTHER, SHOWS OIL BURNED ONTO ENGINE PARTS. MISTUBISHI DENYING REPAIR UNDER WARRANTY, ALTHOUGH ALL MAINTENANCE RECORDS MEET REQUIRED STANDARD AND CAR ONLY HAS 24,000 MILES. NEVER HAD ANY WARNING LIGHTS FOR OVERHEATING OR LOW OIL. MITSUBISHI SAYS WRONG OIL FILTER USED BY VALVOLINE INSTANT OIL CHANGE SITE. I REMOVED THE OIL FILTER, SENT FOR TESTING. AWAITING RESULTS. ENGINE NEEDS REPLACING DUE TO DAMAGE, AND MITSU IS DENYING TO COVER THE REPAIRS. FILED COMPLAINT WITH STATE ATTORNEY GENERAL, IN PROCESS. THREE WEEKS WITHOUT A VEHICLE NOW, GOING ON 4. *JB

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