NHTSA Complaint #10204437 — 2002 TOYOTA CAMRY

JUST AFTER THE WARRANTY EXPIRED (5 YEARS, 4 MONTHS) THE ?CHECK ENGINE? LIGHT CAME UP WITH THE GENERIC P0770 CODE OF WHAT SEEMS TO BE A FREQUENT TRANSMISSION/SOLENOID FAILURE PROBLEM FOR FEW TOYOTA MODELS. I CONTACTED TOYOTA CANADA FOR SUPPORT IN THIS MATTER TO ONLY EXPERIENCE MORE DISAPPOINTMENT. AFTER BEING ASSURED THAT A RESPONSE TO MY REQUEST WOULD NOT TAKE LONGER THAN SEVEN TO TEN BUSINESS DAYS, I HAD TO FOLLOW UP WITH CUSTOMER SERVICE ON FEW OCCASIONS, BY E-MAIL AND PHONE, UNTIL FINALLY RECEIVING A RESPONSE AFTER SIX WEEKS ? A NEGATIVE ONE. MY CURRENT DISAPPOINTMENT IS NOT SO MUCH DUE TO THE FACT THAT TOYOTA TOOK SUCH A LONG TIME TO REPLY, BUT TO THE INFLEXIBILITY PROVEN BY THOSE WHO ANALYZED AND ?SOLVED? MY CASE. ALSO, THEY SEEM TO SEND "CANNED MESSAGES". BUT, TO BE MORE SPECIFIC, HERE ARE THE QUICK FACTS ABOUT MY CAR AS ALSO PRESENTED IN MY CORRESPONDENCE WITH THE CUSTOMER SERVICE: 1. THE SOLENOID FAILURE WAS FIRST REPORTED AT 43,000 KM (25,000 MILES) WHEN THE CAR WAS 4 YEARS OLD, WELL UNDER WARRANTY. AT THAT TIME INSTEAD OF DEALING WITH THE ROOT OF THE PROBLEM, A TRANSMISSION FLUSH WAS PERFORMED AND THE CODE RESET. BUT THE CODE REAPPEARED WHEN THE CAR WAS FIVE YEARS AND FOUR MONTHS OLD, AND ONLY 67,000 KM (40,000 MILES). JUST 4 MONTHS OUT OF THE OFFICIAL WARRANTY. 2. THE PROBLEM MY CAR HAS IS COMMON FOR TOYOTA CARS. ALTHOUGH THE P0770 CODE I GOT IS A GENERIC CODE, A GOOGLE SEARCH RETURNS ONLY TOYOTA REPORTED ISSUES IN THE FIRST 40 RESULTS. MY CAMRY HAS TRANSMISSION U140E WHICH IS SHARED WITH OTHER TOYOTA CARS. LEXUS RX300 (USING U140E) HAS A SERVICE BULLETIN (1999-2002): PROPER IDENTIFICATION OF THE 5 SOLENOIDS USED IN THE U140E/U140F TRANSMISSIONS (NHTSA ITEM NUMBER: 10009396) THERE ARE ALSO NUMEROUS TSB FOR SOLENOID PROBLEMS WITH THE FOLLOWING TOYOTA CARS: TUNDRA, HIGHLANDER, MATRIX, CAMRY, LEXUS RX300, SIENNA. THEY SEEMED TO BE PLAGUED BY THIS PROBLEM. EVEN SIENNA 2004 (5 YEARS LATER AFTER THE FIRST TSB IN 1999) STILL HAS THAT PROBLEM. *JB