NHTSA Complaint #10204297 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10204297
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 15, 2007
Date Filed	September 27, 2007
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MN

Consumer Description

TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 50 MPH, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO DRASTICALLY DECELERATE. THE VEHICLE WOULD NOT EXCEED SPEEDS OF 20 MPH. SHE HEARD A LOUD WINDING NOISE, BUT NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS SERVICED, BUT SHE DOES NOT KNOW WHAT PARTS WERE REPAIRED. THE MANUFACTURER STATED THAT THEY WOULD NOT REIMBURSE HER FOR THE REPAIRS. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 78,000.

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