NHTSA Complaint #10203897 — 2002 JEEP LAREDO

MY RADIATOR FAN BROKE OFF THE MOTOR ON SUNDAY SEPTEMBER 9, 2007 AND I HAD IT TOWED TO TIRE KINGDOM SINCE THE DEALERSHIP WAS CLOSED. SO I CALLED GREENWAY CHRYSLER JEEPDODGE IN ORLANDO, FL ON SEPTEMBER 10, 2007 TO COMPARE PARTS PRICES FOR THE SHROWD ASSEMBLY AND RADIATOR FAN. THE DEALERSHIP PROCESS WERE MUCH LOWER SO I WAS GOING TO HAVE MY CAR TOWED THERE TO FIX BUT TIRE KINGDOM MATCHED THEIR PRICE. THE DEALERSHIP ASKED FOR MY MAKE, MODEL, YEAR AND VIN # TO ACCURATELY FIND THE PRICES. THE FOLLOWING DAY I RECEIVED THE RECALL NOTICE FOR THE EXACT PARTS I HAD FIXED AND PAID 839.00 FOR. I WAS EXTREMELY UPSET THAT I HAD SPECIFICALLY CALLED THE DEALERSHIP FOR PRICES FOR THOSE EXACT PARTS AND WAS NOT TOLD THAT IT WAS A RECALLED PART. I HAVE SINCE SUBMITTED MY BILL FOR REIMBURSEMENT BUT I AM EXTREMELY DISAPPOINTED IN THE CUSTOMER SERVICE THE JEEP DEALERSHIP GAVE ME. *TR