NHTSA Complaint #10202626 — 2004 JEEP LIBERTY

2004 JEEP LIBERTY RECALL FOR LOWER BALL JOINT REPAIR. CUSTOMER STATED THAT THE DEALERSHIP PLACED HER ON A WAITING LIST. CUSTOMER ALSO STATES THAT THEY HAVE BEEN ON THIS WAITING LIST SINCE MARCH 30, 2007. *KB THE CONSUMER STATED RECEIVED A RECALL ON THE LOWER BALL JOINT FOR HER SPECIFIC VEHICLE BUT THE RECALL HAS NOT BEEN PERFORMED AS OF YET DUE TO THE FACT THE DEALER DOES NOT HAVE THE PARTS TO PERFORM THE RECALL. THE CONSUMER STATED PURCHASED A NEW TIRE AND HAVE THE TIRES ROTATED TO FIX THE PROBLEM BUT THE NEW TIRE DID NOT HELP. THE CONSUMER STATED CONTACTED DEALER WHO INFORMED HER THEY HAVE NOT RECEIVED THE PART AS OF YET. THE CONSUMER FURTHER STATED CONTACTED DAIMLER CHRYSLER WHO WOULD CONTACT THE DEALER TO UPGRADE THE CONSUMERS ORDER. THE CONSUMER STATED WAS INFORMED TO CONTACT ANOTHER LOCAL DEALER TO NO AVAIL. THE CONSUMER IS REQUESTING HELP WITH THE RECALL FOR THIS VEHICLE. *TR