NHTSA Complaint #10200908 — 2002 CHRYSLER TOWN AND COUNTRY POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10200908
Vehicle	2002 CHRYSLER TOWN AND COUNTRY
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	August 2, 2007
Date Filed	August 27, 2007
Mileage	51,786 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

THE TRANSMISSION WENT OUT ON MY 2002 CHRYSLER TOWN & COUNTRY MINI VAN AS WE WERE DRIVING ON THE FREEWAY. THE VAN HAD ONLY 51,700 MILES ON IT! I HAD IT TOWED TO THE NEAREST DEALERSHIP, AND THEY WANTED $4,000 TO FIX IT. I CALLED CHRYSLER TO ASK IF THEY WOULD COVER THE COST OF THE REPAIR SINCE THE MILEAGE WAS SO LOW, BUT THEY REFUSED TO HELP ME BECAUSE THE WARRANTY WAS UP. I HAD IT FIXED AT A TRANSMISSION SHOP WHERE THEY REBUILT THE TRANSMISSION. I DON'T HAVE THE OLD PARTS AVAILABLE. THERE MUST BE A DEFECT IN THE TRANSMISSION, OR SOME KIND OF "WEAK" PARTS FOR IT TO GO OUT AT SUCH LOW MILEAGE. I DO REGULAR MAINTENANCE ON THE VAN, I CHANGE THE OIL EVERY 3,000 MILES, AND EVEN DID THE 30,000 MILES SERVICE THAT WAS HIGHLY RECOMMENDED BY THE DEALERSHIP! *JB

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