NHTSA Complaint #10199863 — 2007 JEEP COMPASS

TL*THE CONTACT OWNS A 2007 JEEP COMPASS. THE CONTACT'S VEHICLE HAS BEEN IN THE SHOP FOUR TIMES FOR THE SAME FAILURE. THE FAILURE BEGAN EVER SINCE THE VEHICLE WAS PURCHASED. WHILE DRIVING 35 MPH, THE ENGINE RPM'S INCREASED TO 6,000 AND THEN THE VEHICLE SHUT OFF. SHE RESTARTED THE VEHICLE AND DROVE TO THE REPAIR SHOP. THE MECHANIC COULD NOT FIND ANY FAILURE WITH THE VEHICLE. THE CONTACT AND TWO MECHANICS TEST DROVE THE VEHICLE AND THE ENGINE INCREASED TO 6,000 RPM'S AGAIN. THE MECHANICS DOWNLOADED AND REBOOTED THE ELECTRICAL SYSTEM, HOWEVER, THE FAILURE RECURRED. SHE TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE IGNITION SWITCH. THE FAILURE HAS RECURRED ONE WEEK AGO. SHE CALLED DAIMLER CHRYSLER AND THEY INFORMED HER TO TAKE THE VEHICLE TO ANOTHER DEALER. THE CONTACT IS AFRAID TO DRIVE THE VEHICLE, THEREFORE IT WAS TOWED AND CURRENTLY REMAINS AT THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 10,300.