NHTSA Complaint #10198544 — 1995 CHEVROLET CAPRICE

I HAVE A 1995 CHEVROLET CAPRICE. MY REAR LOWER CONTROL ARM (PASSENGER SIDE) BROKE WHILE DRIVING. THANKFULLY, IT HAPPENED AT LOW SPEED AND NEAR MY HOME. THE CONTROL ARM BROKE ALL THE WAY THROUGH, RIGHT AT THE STABILIZER BAR ATTACHMENT... EXACTLY AS DESCRIBED IN RECALL 96V020000. THE PART THAT BROKE IS UNDER RECALL, ID 96V020000. I GAVE THE CHEVROLET DEALER THIS INFORMATION AND THEY "COULD NOT FIND" THE RECALL. I ALSO CALLED AND EMAILED CHEVROLET, ESSENTIALLY GETTING THE SAME RESPONSE --IGNORANCE. MY COMPLAINT IS I HAD TO PAY FOR THE REPAIR MYSELF, DESPITE THIS BEING A REPAIR OF A RECALLED PART. HERE IS THE RECALL INFO, AS FOUND ON THE NHTSA WEBSITE: MAKE / MODELS : MODEL/BUILD YEARS: CHEVROLET / CAPRICE 1991-1996 MANUFACTURER : GENERAL MOTORS CORP. NHTSA CAMPAIGN ID NUMBER : 96V020000 MFR'S REPORT DATE : JAN 25, 1996 COMPONENT: SUSPENSION:REAR POTENTIAL NUMBER OF UNITS AFFECTED : 154214 SUMMARY: THE REAR LOWER CONTROL ARM CAN CRACK AT THE REAR STABILIZER BAR ATTACHMENT. CONSEQUENCE: THIS CONDITION CAN BE AGGRAVATED BY THE SEVERE DUTY CYCLE OF THESE VEHICLES AND EVENTUALLY CAUSE THE LOWER CONTROL ARM TO FRACTURE COMPLETELY CAUSING A LOSS OF VEHICLE CONTROL WITHOUT PRIOR WARNING. REMEDY: DEALERS WILL REPLACE BOTH REAR LOWER CONTROL ARMS AND REAR STABILIZER BAR ATTACHMENTS. NOTES: SYSTEM: SUSPENSION; SINGLE AXLE; REAR; CONTROL ARM. VEHICLE DESCRIPTION: POLICE (SEO 9C1) VEHICLES AND TAXI CABS (SEO 9C6). NOTE: OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME, SHOULD CONTACT CHEVROLET AT 1-800-222-1020. ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION'S AUTO SAFETY HOTLINE AT 1-800-424-9393. *TR