NHTSA Complaint #10198274 — 2004 VOLKSWAGEN TOUAREG

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10198274
Vehicle	2004 VOLKSWAGEN TOUAREG
Component	SUSPENSION:FRONT
Date of Incident	July 31, 2007
Date Filed	August 2, 2007
Mileage	55,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

MY 2004 VW TOUAREG HAS BEEN DIAGNOSED WITH PREMATURE FAILURE OF THE FRONT SUSPENSION BUSHINGS. THE VEHICLE HAS NEVER BEEN USED OFF-ROAD. THE VEHICLE HAS 55K MILES ON IT. I BELIEVE THAT THIS IS AN INHERENT DEFECT IN THE POLYMER USED FOR THE BUSHINGS AND IT SHOULD BE REPLACED AT VW'S EXPENSE. VW HAS NOT BEEN RESPONSIVE TO MY REQUEST. I HAVE HAD MANY CARS IN MY LIFE, AND THIS TYPE OF FAILURE HAS NEVER OCCURRED, EVEN WITH UP TO 105K MILES. THE REPAIR IS ESTIMATED TO COST $1700. THIS TYPE OF FAILURE COULD LEAD TO A SERIOUS ACCIDENT BY THE FAILURE OF THE SUSPENSION SYSTEM AND LOSS OF VEHICLE CONTROL. *TR

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