NHTSA Complaint #10148958 — 2004 VOLKSWAGEN TOUAREG

ALIGNMENT: SINCE ITS PURCHASE THE CAR WAS NOT PROPERLY ALIGNED. I TOOK IT TO THE DEALER SEVERAL TIMES, AT THE 5,000 MILES, 10,000 MILES, AND 20,000 MILES SERVICES. IT WAS NOT FIXED AT ALL. THE REPAIR SHEET STATED THAT CAR WAS FIXED TO THE MANUFACTURER'S STANDARDS. AT THE 20,000 MILES SERVICE I REQUESTED THE CAR TO REPAIRED BEFORE I TAKE IT BACK. THE DEALER TOLD ME THAT DUE TO THE UNEVEN TIRES THERE WAS NO WAY FOR THEM TO REPAIR THE ALIGNMENT, AND THAT THE ONLY WAY TO FIX IT PROPERLY WAS TO REPLACE THE TIRES FIRST. I REPLACED THE TIRES AND BROUGHT THE CAR BACK. THE DEALER HAD THE CAR IN THE SHOP FOR THREE DAYS THE FIRST TIME. WHEN I TESTED THE CAR AFTER THE FIRST TIME IT WAS NOT FIXED. I TOOK IT BACK AND HAD A DISPUTE WITH THE TECHNICIAN. WHEN OTHER TECHNICIANS TESTED THE CAR THE DEALER DECIDED TO KEEP FOR REPAIR. THE CAR WAS AT THE SHOP FOR TWO DAYS. WHEN IT WAS FINALLY DONE, THE CAR HAD THE SAME PROBLEM. COMPUTER SYSTEM: LIGHTS AND SIGNALS PERIODICALLY STOP WORKING. GAS SENSOR PERIODICALLY STOPS WORKING FOR DAYS. CD PLAYER. PERIODICALLY SKIPS AND DOES NOT WORK. TRANSMISSION: PERIODIC JERKING WHEN SHIFTING TO LOWER SPEEDS. SCREECHING SOUND COMES FROM THE FRONT RIGHT SIDE AFTER 20 -30 MINUTES OF DRIVING. TIRES WERE WORN OUT AFTER 10,000 MILES.*AK