NHTSA Complaint #10197566 — 1997 FORD ESCORT AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE

Complaint Details

ODI Number	10197566
Vehicle	1997 FORD ESCORT
Component	AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
Date of Incident	June 4, 2007
Date Filed	July 26, 2007
Mileage	157,097 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

I AM THE SERVICE MANAGER AT C.H.URNESS MOTOR CO IN THE DALLES,OR, I PURCHASED A 1997 FORD ESCORT FOR MY DAUGHTER ON 06/02/2007,THEN ON 06/04/2007,THE CAR HAD A FIRE UNDER THE DASH,UPON INSPECTION WE FOUND AN OPEN RECALL "02S44"FOR THIS EXACT FAILURE,I CONTACTED THE LOCAL FORD DEALER(RAY SCHULTENS FORD AND WAS TOLD THEY COULD NOT HELP ME BECAUSE THE AIRBAG MODULE WAS NO LONGER AVAILABLE!. I THEN CONTACTED FORD MOTOR CO. CUSTOMER RELATIONS(CASE # 1433871927).ON 07/23/07 I RECEIVED A LETTER STATING "FORD MOTOR CO. WAS UNABLE TO OFFER ANY ASSISTANCE AT THIS TIME"THE CUSTOMER SERVICE REP TOLD ME OVER THE PHONE THAT I SHOULD MAKE THE DEALER I BOUGHT THE CAR AT "BUY IT BACK,AFTER ALL YOU WORK FOR THEM"THIS CAR HAS AN UNREPAIRED RECALL AND IS UNABLE TO BE REPAIRED DUE TO NO PARTS AVAILABLE,WHAT IS MY NEXT STEP IN THIS PROCESS? *JB

Related Complaints for the 1997 FORD ESCORT

Other AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE Complaints

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#10147714 — January 13, 2006 — DT*: THE CONTACT STATED THERE WAS A RECALL FOR THE VEHICLE, NHTSA # 02V323000, CONCERNING THE AIR BAG SENSOR. HOWEV...

#10011355 — December 14, 2004 — THE CONSUMER DOES NOT WANT THE AIR BAGS IN HER VEHICLE BECAUSE SHE HAS TO SIT CLOSE TO THE STEERING WHEEL AND THERE W...

#10101914 — December 1, 2004 — AIR BAG LIGHT ILLUMINATED. CONSUMER HAD THE PROBLEM BEFORE. CONTACTED THE FORD DEALER, BUT PROBLEM RECURRED.*AK

#10079010 — June 29, 2004 — LAST MAY 23RD 2003 I HAD THE MY CAR RECALLED FOR THE RECALL #02V323000. THIS WEEK MY AIR BAG MONITOR LIGHT WAS BLINKI...

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