NHTSA Complaint #10196878 — 2005 DODGE GRAND CARAVAN

CATHEDRAL CITY DODGE REFUSED TO WORK ON THE RECALL BECAUSE THE VEHICLE WAS MODIFIED. THE RECALL PROBLEM HAD NOTHING TO DO WITH THE MODIFICATIONS BUT CATHEDRAL CITY DODGE REFUSED TO WORK ON IT.. AFTER SEVERAL HEATED CONVERSATIONS WITH MANAGEMENT CATHEDRAL CITY DODGE RETURNED MY VEHICLE WITH A DEAD BATTERY, AND A LEAK IN MY ENGINE AND DID NOT FIX THE RECALLED ITEM. AFTER I RECEIVED MY VEHICLE I NOTICED THAT THE NEW PROBLEMS WITH MY VEHICLE HAD NOTHING TO DO WITH THE MODIFICATIONS BUT WERE INDEPENDENT FROM ANY MODIFICATIONS PREVIOUSLY MADE TO MY VEHICLE. AFTER COMPLAINING TO THE DODGE CORPORATION I WAS REFERRED TO THE DODGE SERVICE CENTER IN LAQUINTA. THERE MY CAR WAS EQUIPPED WITH A NEW BATTERY AND THE RECALL ITEM WAS NOT FIXED BECAUSE THE MANAGER REFUSED TO WORK ON THE VEHICLE BECAUSE OF THE MODIFICATIONS. I CALLED LAQUINTA DODGE TO COMPLAIN AND MY VEHICLE WAS RETURNED TO ME WITH THE ENGINE LEAK, THE UNSERVICED RECALL ITEM AND NOW IN DOESN'T SHIFT INTO GEAR. THE CATHEDRAL CITY SERVICE CENTER AND THE LAQUINTA SERVICE CENTER DIDN'T EVEN CHECK TO SEE IF THE PROBLEMS WERE IN ANYWAY WAY CONNECTED TO THE MODIFICATIONS. THEY JUST REFUSED TO EVEN LOOK AT IT. NOW THERE IS ANOTHER RECALL ON MY DODGE GRAND CARAVAN THAT HAS TO DO WITH THE AIRBAGS AND LAQUINTA IS REFUSING TO WORK ON IT. IN SUMMARY MY VEHICLE ARRIVED IN PALM SPRINGS FULLY OPERATIONAL IN JUNE 2006 AND EVER SINCE THE FIRST CONTACT WITH CATHEDRAL CITY SERVICE CENTER MY VEHICLE HAS BEEN INOPERABLE. BETWEEN THE CATHEDRAL CITY AND LAQUINTA DODGE SERVICE CENTERS MY CAR NOW HAS AN ENGINE LEAK, A BAD HEATING COIL, DEFECTED AIRBAGS PROBLEMS SHIFTING INTO GEAR AND DOES NOT START. MY VEHICLE WAS FULLY OPERATIONAL AND HAD 80 MILES ON IT WHEN IT ARRIVED AT CATHEDRAL CITY DODGE IN 2006 AND NOW HAS 87 MILES ON IT AND IS IN OPERABLE. THAT?S 87 MILES NOT 8,700 OR 87,000 MILES. IT HAS ONLY 87 MILES BECAUSE IT HASN'T BEEN RUNNING SINCE CATHEDRAL CITY AND LAQUINTA DODGE HAVE DAMAGED MY VEHICLE. *JB