NHTSA Complaint #10196472 — 2004 MERCURY MONTEREY

VEHICLE HAS 35,000 MILES. HEARD A GRINDING TYPE NOISE IN THE BRAKES. TOOK TO THE DEALER WHO SAID THAT THE BRAKE PADS WHERE WORN, THE ROTORS NEEDED TO BE TURNED, THE CALIPER AND BRAKE BOOSTER WERE BAD. THE CALIPER WAS REPLACED UNDER WARRANTY. INSTEAD OF REPLACING THE BRAKE BOOSTER AS A WARRANTY ITEM AS WE WERE ORIGINALLY TOLD, THEY LUBED A BUSHING AND SAID IF WE HAVE ANY FURTHER PROBLEMS, THEN THEY WOULD REPLACE IT. BRAKE AND ROTORS WERE AT MY EXPENSE. I ALSO FOUND IT STRANGE THAT WHEN I TOOK MY VEHICLE IN FOR ITS 30,000 MILE SERVICING, NO ONE NOTED ANY SIGNIFICANT WEAR IN THE BRAKES, BUT 5,000 MILES LATER ALL OF THIS FELL APART. AT 35,000 THERE SHOULD NOT HAVE BEEN THIS TYPE OF PROBLEM. CONSIDERING THERE IS ANOTHER COMPLAINT ON RECORD FOR THE SAME THING, THERE SEEMS TO BE SOME SORT OF PROBLEM WITH THESE COMPONENTS. *TR