NHTSA Complaint #10195532 — 2002 CHRYSLER PT CRUISER

I OWN A 2002 CHRYSLER PT CRUISER. I WAS AWARE CHRYSLER ONLY OFFERED A 3 YEAR WARRANTY ON MY CAR WHEN PURCHASED, SO I OPTED AND PAID EXTRA FOR AN EXTENDED WARRANTY TO COVER AN ADDITIONAL 2 YEARS. BASICALLY LAST MAY 2006, I NOTICED A CRACK APPEARED ON THE TOP DASHBOARD NEXT TO THE WINDSHIELD AND THE GRILL ON THE TOP DASH ALSO HAD A CRACK. I CALLED THE LOCAL CHRYSLER DEALER AND EXPLAINED THE SITUATION AND THEY SAID THERE WAS NOT A RECALL AND THERE WAS NOTHING THEY COULD DO TO ASSIST ME. I EXPLAINED I PURCHASED AN EXTENDED WARRANTY AND THEY THEN SAID THAT THIS WAS CONSIDERED MORE OF A COSMETIC ISSUE NOT ANYTHING THAT IS COVERED UNDER THE EXTENDED WARRANTY POLICY. WE THEN CALLED THE MAIN CHRYSLER HEADQUARTERS OFFICE THEY CLAIMED THE SAME THING. SO TO THIS DAY I STILL HAVE THE CRACK ON THE TOP PART OF DASHBOARD WHICH NOW IS CRACKED ALL THE WAY ACROSS VERTICALLY (DASH IS SPLIT IN HALF) BECAUSE NO ONE AT CHRYSLER CONSIDERED THIS A DEFECT ISSUE FOR SOME ODD REASON AND LACK THE CUSTOMER SERVICE ALL COMPANIES NEED TO RUN A SUCCESSFUL BUSINESS. I VOWED SINCE THEN TO NEVER PURCHASE ANOTHER CHRYSLER. *AK