NHTSA Complaint #10195371 — 2005 JEEP GRAND CHEROKEE

2005 JEEP GRAND CHEROKEE LAREDO 4X4. THE TRANSMISSION FAILED AT A BUSY INTERSECTION WITH WIFE AND TWO CHILDREN ABOARD IN NOVEMBER 2006. THE DEALERSHIP HAD TO CALL CHHRYSLER PRIOR TO ORDERING PARTS BECAUSE CHRYSLER HAD A HOLD"ON THE PARTS NEEDED TO MAKE THE REPAIR. THE HOLD PLACED ON THE PARTS WAS DUE TO THE FACT CHRYSLER KNEW THERE WAS A PROBLEM WITH THE TRANSMISSION AND WANTED TO MAKE SURE THE DEALERSHIP FIXED THE PROBLEM CORRECTLY. SINCE THAT TIME, THE JEEP'S "NEW" TRANSMISSION HESITATES WHEN CLIMBING HILLS, ACCELERATING ETC. I HAVE TAKEN THE JEEP BACK TO THE DEALERSHIP TO HAVE THIS PROBLEM CORRECTED. THE DEALERSHIP AND CHRYSLER HAVE ACKNOWLEDGED THE PROBLEM WITH THE AUTOMOBILE. CHRYSLER DESCRIBED THE PROBLEM TO THE DEALERSHIP AS "FISH NIPPING AT BAIT". CHRYSLER'S TECHNICAL TEAM TELLS THE DEALERSHIP THEY ARE WORKING ON A NEW COMPUTER PROGRAM TO FIX THIS PROBLEM. IT HAS NOW BEEN 2 MONTHS SINCE THE DIAGNOSIS, AND WHO KNOWS HOW LONG SINCE CHRYSLER HAS BEEN AWARE OF THE PROBLEM AND I STILL AM DRIVING, AND PAYING FOR, A VEHICLE THAT THE MANUFACTURER KNOWS IS FAULTY. IN ADDITION, I HAVE NOT BEEN ABLE TO RECEIVE ANY SATISFACTION BY CALLING CHRYSLER'S NUMEROUS 1-800 NUMBERS. ALL I HAVE BEEN TOLD IS THAT THE APPROPRIATE PARTIES HAVE BEEN CONTACTED. WHO THOSE ARE I DO NOT KNOW AND THEY WOULD NOT TELL ME! MY DEALERSHIP AND CHRYSLERS TECHNICAL TEAM HAVE ALREADY BEEN IN CONTACT AND THEY ARE AWARE OF THE PROBLEM! I HAVE BEEN TOLD THAT THE DEFECT THE JEEP IS EXPERIENCING WILL NOT HARM THE AUTOMOBILE. I HAVE NOT ONCE BEEN CONCERNED WITH THE EFFECT THE DEFECT HAS ON THE AUTOMOBILE BUT I HAVE BEEN CONCERNED WITH THE EFFECT IT HAS ON MY WIFE AND I WHEN DRIVING THE AUTOMOBILE. I WANT TO KNOW WHAT CHRYSLER PLANS ON DOING ABOUT SELLING ME A VEHICLE THAT HAS NOT WORKED PROPERLY FOR THE MAJORITY OF TIME I HAVE OWNED IT! THEIR LACK OF CONCERN REGARDING THEIR PRODUCT AND THE SAFETY OF THOSE WHO DRIVE THEIR PRODUCT IS APPALLING. *AK