NHTSA Complaint #10194244 — 1993 DODGE CARAVAN

REFERENCE: NHTSA CAMPAIGN ID NUMBER: 96V099000. I NEVER RECEIVED A RECALL NOTICE FROM DODGE/CHRYSLER ABOUT THIS DEFECT. NEVERTHELESS, BY COINCIDENCE ON 03/05/1998 I BROUGHT THE 1993 DODGE CARAVAN TO AN AUTHORIZED DEALER COMPLAINING ABOUT THE ABS NOT WORKING CORRECTLY. THE DEALER DID NOT APPLY THE RECALL REMEDY AND CLAIMED THAT THE ABS WAS OPERATING NORMALLY. DOCUMENTATION AVAILABLE.*AK ON APRIL 20, 2007 I BROUGHT THE VEHICLE TO AN INDEPENDENT AUTO CENTER AGAIN COMPLAINING ABOUT THE ABS NOT WORKING CORRECTLY. THEY DIAGNOSED THE PROBLEM AS BEING A DEFECTIVE BRAKE ACTUATOR PISTON ASSEMBLY, AND INFORMED ME ABOUT THE REFERENCED RECALL CAMPAIGN. ON JUNE 6, 2007 I BROUGHT THE VEHICLE TO THE TATE DEALERSHIP AND THE DEFECT WAS REMEDIED IN ACCORDANCE WITH THE REFERENCED CAMPAIGN. I THEN TELEPHONED CHRYSLER TO BE REIMBURSED FOR THE PREVIOUS ABS DIAGNOSTIC EXPENSE AND CHRYSLER REFUSED THE REIMBURSEMENT BECAUSE THE DIAGNOSIS WAS NOT PERFORMED AT AN AUTHORIZED DEALER. THE REIMBURSEMENT PROVISION OF THE REFERENCED CAMPAIGN DOES NOT REQUIRE THAT ANY PREVIOUS ABS EXPENSE HAD TO BE INCURRED AT AN AUTHORIZED DEALER IN ORDER TO BE ELIGIBLE FOR REIMBURSEMENT.