NHTSA Complaint #10193278 — 2004 SATURN ION

AT THE BEGINING OF MAY I TOOK THE CAR INTO THE DEALER BECAUSE I COULD REMOVE THE KEY FROM THE IGNITION WHILE THE CAR WAS STILL ON. THEY REPLACED THE IGNITION LOCK CYLNDER. I THOUGHT ALL WAS WELL. *AK ON MAY,29 2007, I WAS TAKING MY WIFE OUT TO DINNER FOR HER BIRTHDAY. WHEN I PARKED THE CAR I TRIED TO TURN THE CAR OFF AND FOUND OUT THAT I COULD NOT PULL THE KEY OUT NOR COULD I TURN THE CAR OFF. I CALLED SATURN AND WAS TOLD TO TRY TO DISCONNECT THE BATTERY TO TURN OFF THE CAR. THIS DID NOT WORK. I INSTEAD HAD TO REMOVE THE CARS FUSE FOR THE FUEL RELAY PUMP. I TOOK THE CAR INTO THE SHOP THE NEXT MORNING. AFTER SITTING AT THE DEALER FOR OVER 4 HOURS I WAS TOLD THE ANTI THEFT DEVICE AND IGNITION COLUMN COULDNT BE REPROGRAMED BECAUSE THE COMPUTER HAD GONE OUT. I ENDED UP BUYING A NEW CAR.