NHTSA Complaint #10192202 — 2003 VOLKSWAGEN PASSAT

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10192202
Vehicle	2003 VOLKSWAGEN PASSAT
Component	ENGINE AND ENGINE COOLING
Date of Incident	January 22, 2006
Date Filed	May 31, 2007
Mileage	57,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

I FINANCED A 03 PASSAT GLS 1.8T IN JAN OF 05 A YEAR LATER IT STOPPED RUNNING. WHEN I TOOK IT TO THE DEALER IT WAS OIL SLUDGE. THE ENGINE HAS A WARRANTY FOR SLUDGE FOR UNLIMITED MILEAGE FOR 8YRS. THE CAR NEEDED A NEW ENGINE DUE TO THE SLUDGE. VW REFUSED TO REPLACE THE ENGINE STATING THAT I DID NOT HAVE ENOUGH PROOF OF MAINTENANCE DONE TO THE VEHICLE. WHICH STATEMENT IS FALSE. THE VEHICLE HAD ALL MAINTENANCE DONE IN THE TIME THAT CORRESPONDED, I HAD PROOF OF THEM WHICH I SUBMITTED. THEREFORE I HAVE SPENT 4 MONTHS MAKING PAYMENTS TOWARDS A VEHICLE THAT CAN NOT BE USED. NOW I HAD NO CHOICE BUT TO REPLACE THE ENGINE MYSELF SINCE VW REFUSED TO SOLVE THE SITUATION. *TR

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