NHTSA Complaint #10191356 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10191356
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	May 18, 2007
Date Filed	May 21, 2007
Mileage	48,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AZ

Consumer Description

PURCHASED A 2002 FORD EXPLORER IN NOVEMBER 2001. IN OCTOBER/NOVEMBER 2004 HAD TO HAVE TRANSMISSION SERVICED WITH 30000 MILES ON IT. AT THAT TIME IT WAS REPAIRED UNDER WARRANTY. NOW, WITH 48700 MILES THE TRANSMISSION WAS AGAIN SHIFTING VERY ROUGHLY IN 2-3 AND 3-4 SHIFTS. FORD DEALERSHIP STATED THAT REPAIRS COSTS WOULD BE $890. SPOKE WITH FORD CUSTOMER SERVICE, AND THEY DECLINED TO ASSIST WITH THE COST OF THE REPAIR BECAUSE THEY SO GRACIOUSLY HELPED PAY FOR THE 3RD REPLACEMENT OF THE PLASTIC APPLIQUE ON THE REAR LIFTGATE GLASS EVEN THOUGH THE WARRANTY EXPIRED. BASED ON THE NUMBER OF COMPLAINTS FILED HERE AND ON OTHER INTERNET SITES THERE WAS CLEARLY AN ENGINEERING PROBLEM WITH THIS TRANSMISSION. COMPARING THE NUMBER OF TRANSMISSION COMPLAINTS FOR THE 2001 AND 2003 EXPLORERS TO THE 2002 AND IT WAS OBVIOUS THAT THE 2002 MODEL WAS DEFECTIVE.*AK

Related Complaints for the 2002 FORD EXPLORER

Other POWER TRAIN:AUTOMATIC TRANSMISSION Complaints

#10679911 — January 30, 2015 — TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 40-45 MPH, THE TRANSMISSION FAILED W...

#10606347 — June 26, 2014 — TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD...

#10462808 — June 23, 2012 — THIS IS AN UPDATE TO COMPLAINT NO. 10459987. AFTER LOOKING AT THE CAR RECORDS, WE DISCOVERED THAT DURING A SERVICE O...

#10455780 — April 19, 2012 — TRANSMISSION FAILURE - STUPID DESIGN DOESN'T ALLOW YOU TO CHECK FLUID LEVEL, LEAK AT TRANSFER CASE SEAL SEEMS TO HAVE...

#10445935 — January 30, 2012 — TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE SHIFTER HANDLE FRACTURED WHILE ATTEMPTING TO E...

Recent Complaints for the 2002 FORD EXPLORER

#11672158 — STRUCTURE:BODY — July 9, 2025 — September 2, 2023 at about 6 pm I pulled over to grab a couple water bottles from the rear of my 2002 Ford Explorer S...

#11672158 — UNKNOWN OR OTHER — July 9, 2025 — September 2, 2023 at about 6 pm I pulled over to grab a couple water bottles from the rear of my 2002 Ford Explorer S...

#11594472 — AIR BAGS — June 14, 2024 — The contact owns a 2002 Ford Explorer. The contact stated that while her fiancé was driving 45 MPH, the driver’s side...

#11557714 — ENGINE — November 30, 2023 — The contact owns a 2002 Ford Explorer. The contact stated while driving 45 MPH, the vehicle shut off. The contact was...

#11483635 — ENGINE — September 9, 2022 — The contact owns a 2002 Ford Explorer. The contact stated that the steering wheel intermittently seized while driving...