NHTSA Complaint #10190590 — 2004 FORD EXPLORER VEHICLE SPEED CONTROL:CRUISE CONTROL

Complaint Details

ODI Number	10190590
Vehicle	2004 FORD EXPLORER
Component	VEHICLE SPEED CONTROL:CRUISE CONTROL
Date of Incident	May 10, 2007
Date Filed	May 13, 2007
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WV

Consumer Description

THE VEHICLE IS A 2004 FORD EXPLORER. WHEN I SET THE CRUISE CONTROL AT CERTAIN SPEEDS IT SOMETIMES SHUTS THE ENGINE OFF. FORD HAS DONE NOTHING TO CORRECT THE PROBLEM. THEY TELL ME THAT THEY CANNOT DUPLICATE THE PROBLEM. I HAVE TAKEN THREE OF THEIR TECHNICIANS IN THE CAR WITH ME AND SHOWN THEM THAT IT SHUTS THE ENGINE OFF. HOWEVER, THEY SAY THEY DON'T KNOW WHAT CAUSES IT. EVEN THOUGH THIS PROBLEM HAS EXISTED SINCE THE FIRST DAY I OWNED THE CA, THEY NOW WANT ME TO PAY TO DIAGNOSE AND FIX IT.*AK

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