NHTSA Complaint #10189098 — 2001 VOLKSWAGEN PASSAT STRUCTURE:BODY

Complaint Details

ODI Number	10189098
Vehicle	2001 VOLKSWAGEN PASSAT
Component	STRUCTURE:BODY
Date of Incident	April 16, 2007
Date Filed	April 27, 2007
Mileage	68,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

1) WYNCOTE, PA, APRIL 16, 2007, HEAVY RAIN 2) WATER ENTERS THE PASSENGER FRONT AND REAR FLOOR BOARD. ELECTRONIC MODULES LOCATED ON THE FLOOR AND WIRING HARNESS DAMAGED. VW DEALER CLAIMS TO NOT KNOW HOW WATER ENTERED MY VECHICLE. THEY SAY THAT THEY HAVE NEVER SEEN THE PROBLEM. VW CORPORATE SUGGESTS THAT IF I HAD BROUGHT MY CAR IN TO THE DEALER FOR OIL CHANGES THE DEALER WOULD HAVE CLEARED DEBRIS FROM DRAIN HOLES AS PART OF REGULAR SERVICE. WITHOUT REVEALING MY CONVERSATION WITH CORPORATE I ASK THE DEALER IF THEY DO ANY CLEANING OF DEBRIS AT ANY POINT ON THE CAR DURING AN OIL CHANGE SERVICE AND THEY TOLD ME THAT THEY DON'T. RESEARCH ONLINE REVEALS HUNDREDS AND HUNDREDS OF PEOPLE TELLING MY STORY. I HAVE ALSO FOUND INFO ON A CLASS ACTION SUIT BEING FORMED FOR THOSE WHO AGAIN TELL MY EXACT STORY. 3) VW OF AMERICA REFUSES TO PAY FOR ANY PART OF MY DAMAGES. I HAVE RECIEVED NO REASON FROM THE DEALER FOR THE FAILURE AND ASSUME THAT I AM IN FOR THE SAME DURING THE NEXT HEAVY RAIN. *JB

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