NHTSA Complaint #10188627 — 2003 DODGE GRAND CARAVAN

TL*THE CONTACT OWNS A 2003 DODGE GRAND CARAVAN. IN DECEMBER 2003, FOUR MONTHS AFTER PURCHASING THE VEHICLE, THE CONTACT HEARD A NOISE COMING FROM THE STEERING COLUMN AT 20 MPH. THE VEHICLE WAS INSPECTED AND NO FAILURES COULD BE FOUND. THROUGHOUT THE YEARS, THE FAILURE OCCURRED ON APPROXIMATELY TWELVE OCCASIONS. THE MECHANIC TEST DROVE THE VEHICLE, HEARD THE NOISE, AND STATED THAT IT WAS A COMMON FAILURE AMONG THE 2003-2005 GRAND CARAVANS. ALTHOUGH THE MECHANIC COMPLETED OTHER RECALL REPAIRS, HE FELT THAT HE COULD NOT REMEDY THIS PARTICULAR FAILURE. THE CONTACT STATED THAT THE MECHANIC MAY HAVE CAUSED THE FAILURE TO WORSEN. THE CONTACT HAS DOCUMENTATION OF ALL THE REPAIRS. THE CURRENT MILEAGE IS 23,100 , AND FAILURE MILEAGE WAS 2,025.*AK