NHTSA Complaint #10336715 — 2003 DODGE GRAND CARAVAN

I AM THE VICTIM OF A FRAUDULENT CLOSE OUT OF A FACTORY RECALL. I HAVE BEEN TRYING TO GET CHRYSLER TO FIX ONE OF THEIR OWN RECALLS ON A 2003 DODGE GRAND CARAVAN. I TOOK THE CAR TO THREE DEALERSHIPS TO TRY TO GET SATISFACTION. TWO OF THOSE HAVE SINCE GONE OUT OF BUSINESS. THE THIRD REFUSES TO HELP IN ANY WAY. MY COMPLAINT IS THAT SOME DEALERSHIP HAS ALREADY CLOSED OUT THE TICKET FOR FIXING THE POWER STEERING RETURN HOSE ON MY 2003 DODGE GRAND CARAVAN. THE CAR WAS NEVER FIXED: IT STILL HAS THE FACTORY HOSE. FINALLY I TOOK THE CAR TO AN INDEPENDENT GARAGE WHERE A FORMER CHRYSLER TECHNICIAN WORKED WHO WAS FAMILIAR WITH THE PROBLEM.. HE SAID THAT NOT ONLY HAD THE RECALL NEVER BEEN DONE, BUT THE DESIGN WAS FAULTY. THE POWER STEERING RETURN HOSE IS SO SHORT THAT THE SYNTHETIC ATF THAT IS USED AS POWER STEERING FLUID FOAMS UP CAUSING PROBLEMS WITH BELCHING OUT FLUID, POWER STEERING FAILURE, PUMP FAILURE AND EVENTUALLY RACK AND PINION FAILURE. I TOLD HIM NOT TO TOUCH THE POWER STEERING BECAUSE THE RECALL WAS NEVER PERFORMED. HE AGREED THAT THE REPAIR HAD NEVER BEEN DONE AND ESTIMATED THE REPAIR COST AT $800.00 TO PUT A NEW RACK AND PINION AND TO REPAIR THE FAULTY DESIGN PER THE CHRYSLER TECHNICAL SERVICE BULLETIN. MY PROBLEM NOW IS THE PUMP HAS GONE BAD TOO WHICH WILL ADD ANOTHER $500.00 TO THE PRICE. MY DODGE GRAND CARAVAN VIN IS [XXX]. CAN YOU PLEASE HELP ME? MY PHONE NUMBER IS [XXX]. THE PHONE AT THE DEALERSHIP THAT REFUSES TO HELP IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR