NHTSA Complaint #10187355 — 2004 FORD EXPLORER

AFTER ONE MONTH OF PURCHASING MY EXPLORER IT STARTED HAVING PROBLEMS GOING INTO REVERSE AND ALSO SHIFTING WHILE DRIVING. WHEN PUT IN REVERSE IT WILL JERK WITH A LOUD BANG OR CLANK AND THEN SURGE. IT CONTINUES TO GET MORE FREQUENT. I AM VERY WORRIED ABOUT HITTING ANOTHER CAR OR EVEN WORSE A PERSON. I RECEIVED A LETTER FROM FORD ASKING THAT I TAKE TO A DEALERSHIP AND THEY WERE GOING TO ADD SOME ADDITIVE TO THE TRANSMISSION. I DID RETURN TO THE DEALER AND THEY SERVICED THE SUV. IT DID SHIFT CORRECTLY FOR ABOUT 1 MONTH, BUT THEN THE PROBLEM STARTED AGAIN. WHEN I CALLED THE DEALERSHIP TO INQUIRE AS TO WHAT THE PROBLEM IS THEY SAID THEY WERE NOT AWARE OF ANY PROBLEMS OR RECALLS FROM FORD. I FIND THIS VERY HARD TO BELIEVE WHEN I SEE ALL THE COMPLAINTS FROM PEOPLE WHO OWN EXPLORERS. I WANT FORD TO FIX THIS PROBLEM. I WAS HAVING THE PROBLEM BEFORE THE WARRANTY RAN OUT AND NOW THAT THE WARRANTY IS OUT I FEEL THAT FORD SHOULD STILL BE RESPONSIBLE FOR THIS MAJOR PROBLEM. WHAT HAS TO HAPPEN BEFORE FORD CORRECTS THIS ISSUE. DOES SOMEONE HAVE TO GET HURT? *AK