NHTSA Complaint #10186564 — 1999 MERCURY MYSTIQUE AIR BAGS:FRONTAL

Complaint Details

ODI Number	10186564
Vehicle	1999 MERCURY MYSTIQUE
Component	AIR BAGS:FRONTAL
Date of Incident	July 2, 2003
Date Filed	March 30, 2007
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

TL*- THE CONTACT STATED THAT THE 1999 FORD MYSTIQUE'S DASHBOARD WAS FALLING FROM THE FRAME OF THE VEHICLE. SHE WAS AFRAID THAT THE AIR BAGS MAY DEPLOY WHILE DRIVING THE VEHICLE, OR THE DASHBOARD WILL FALL INTO HER LAP WHILE DRIVING. SHE HAS CONTACTED THE DEALERSHIP, AND THEY INFORMED HER THAT WERE NOT RESPONSIBLE FOR REPAIRING THE DASHBOARD UNDER WARRANTY BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT FEARED DRIVING THE VEHICLE, AND SHE THOUGHT THAT FORD WOULD HONOR THE WARRANTY. SHE DID SPEAK WITH SOMEONE AT A CHRYSLER DEALERSHIP, AND THEY QUOTED HER A PRICE OF $2000, THE CONTACT STATED THAT THE VEHICLE CURRENTLY HAD 29,000 MILES. *AK

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