NHTSA Complaint #10185596 — 2004 PONTIAC GTO

ON JULY 5 2006, I BROUGHT MY VEHICLE TO THE PONTIAC DEALER FOR WHAT I THOUGHT WAS A HUB BEARING. I WAS TOLD IT WAS A TIRE NOISE AND THE VEHICLE WAS RETURNED TO ME. I THEN HAD A OIL CHANGE DONE A WEEK LATER WHEN THE TECH TOLD ME MY PAS FRT TIRE HAD THE INNER TIRE CORDS EXPOSED. I THEN CALLED BACK THE PONTIAC DEALER AND TALKED TO THE SERVICE WRITER. I ASKED HIM WHY I WAS NOT TOLD MY TIRE WAS UNSAFE. HE SAID THE TECH TOLD HIM IT WAS JUST A TIRE NOISE AND DID NOT KNOW THAT THE STEEL BELTS WERE EXPOSED. I WAS THEN TOLD I NEEDED A ALIGNMENT AND A TIRE. I THEN BOUGHT A NEW TIRE AND THE VEHICLE WAS ALIGNED.THE TECH AT THE GOODYEAR SERVICE CENTER SAID THE VEHICLE WAS WITHIN THE MANUFACTURES SPEC AND THERE WAS A LITTLE WEAR ON THE STRUT. THE VEHICLE THEN HAD 19764 MILES. MY VEHICLE NOW HAS 30284 MILES AND BOTH DRIVER AND PASSENGER TIRES ARE WORN ALMOST TO THE BELTS AND BOTH STRUTS HAVE WEAR MARKS. TODAY'S DATE IS MARCH 17, 2007. I HAVE CALLED GM CUSTOMER COMPLAINT LINE AND TALKED TO A CUSTOMER SERVICE AGENT THAT GAVE ME A REF#71-494955481. SHE INFORMED ME THAT THERE IS NO RECALL AND THAT SHE NEVER HEARD OF THIS BEFORE AND THERE WAS NO OTHER COMPLAINTS OF THIS. SHE TOLD ME TO TAKE IT TO A DEALER. I MAD MY APPOINTMENT AND THE VEHICLE IS NOW AT THE DEALER . THEY TOLD ME IT WAS MY ALIGNMENT AGAIN AND NEVER HEARD OF THIS . I BROUGHT YOUR INVESTIGATION NUMBER INTO THIS PROBLEM AND MULTIPLE COMPLAINTS FROM LS1GTO.COM. I SHOWED THEM PICTURES AND WHAT TO CHECK FOR FROM A GM TECH ON THAT SITE. I GAVE THEM THEM TRHE TECH'S NAME, DEALER WHICH HE WORKS FOR AND PHONE NUMBER. THE SERVICE MANAGER TOLD ME HE SEE'S THE PROBLEM WITH MY VEHICLE , BUT BASICALLY GM WILL PROBABLY DENY HIM TO LOOK INTO THESE CLAIMS. HE WAS BASICALLY TELLING ME BEFORE THAT IT WAS MY DRIVING UNTIL I SHOWED HIM MY 2 YEAR OLD'S CAR SEAT IN THE PASSNGER REAR. YOU CANNOT SEE THE WEAR UNLESS THE TIRE'S ARE FULLY TURNED LEFT OR RIGHT.