NHTSA Complaint #10185440 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10185440
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 11, 2006
Date Filed	March 18, 2007
Mileage	46,246 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	UT

Consumer Description

AFTER SEVERAL ATTEMPTS TO DIAGNOSE TRANSMISSION PROBLEM WHILE UNDER WARRANTY, FORD FINALLY FOUND A PROBLEM AT 46,XXX MILES (NOT COVERED UNDER WARRANTY, BUT FORD OFFERED A $1000 DEDUCTIBLE). BURT FORD OF ARAPAHOE FORD INC. CENTENNIAL, COLORADO REPLACED THE AUTOMATIC TRANSMISSION WITH A REMANUFACTURED SERIAL# 0302462W AND REPLACED THE REAR AXLE RING AND PINION GEAR SET, BEARINGS, AND SEALS (SEPT. '06). WE RECEIVED A FORD POWERTRAIN SERVICE PART WARRANTY UNTIL 06/17/2008 (7YRS FROM ORIGINAL OWNERS DATE OF PURCHASE). WE ARE TAKING THE VEHICLE BACK TO SERVICE NOW (MAR. '07) FOR THE SAME PROBLEMS TO CHAMPION FORD OF SANDY, UTAH AFTER 6,000 MILES OF USE.

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