NHTSA Complaint #10185409 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10185409
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	March 14, 2007
Date Filed	March 17, 2007
Mileage	98,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

2002 EXPLORER EDDIE BAUER AWD, VEHICLE MILEAGE JUST UNER 100K. VEHICLE (W.O WARNING) WOULD NOT SHIFT THRU 3RD GEAR. SYMPTONS ARE WHEN VEHICLE GETS TO 3RD, ENGINE REVS AS IF IN NEUTRAL, CHECK TRANS LIGHT COMES ON, OD INDICATER FLASHES. BACKING OFF ON THROTTLE ALLOWS HARD SHIFT INTO 4TH AND VEHICLE PROCEEDS OK. FORD DEALER SAYS 3RD GEAR BAND IS GONE. WHEN I ASKED THE DEALERSHIP IF THIS IS A KNOWN PROBLEM THEY CLAIM NO. AFTER RESEARCH ONLINE I FOUND MANY OTHER OWNERS WITH THE IDENTICAL PROBLEM. ALSO FOUND OLD FORD TSB OUTLINING THE IDENTICAL SYMPTONS. IS THERE ANY RECALL ON THIS ISSUE, DO I HAVE ANY RECOURSE WITH FORD SINCE IT SEEMS TO BE A FAIRLY COMMON EXPLORER PROBLEM

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