NHTSA Complaint #10184311 — 2003 FORD EXPEDITION

I HAVE A 2003 FORD EXPEDITION AND I HAVE THE AUTOMATIC MIRRORS THAT ROTATE IN AND DOWN WHEN THE VEHICLE IS PUT INTO REVERSE. WHEN I PURCHASED THE VEHICLE, THE RIGHT MIRROR WOULD CONTINUE TO MOVE IN AND DOWN WHEN THE VEHICLE WAS PUT INTO REVERSE. WHEN THE VEHICLE WAS PLACED IN DRIVE THE MIRROR WAS SUPPOSE TO GO BACK TO THE PRE-SERT POSITION BUT IT WOULD NOT. THE PROBLEM WAS FIXED WHEN I PICKED UP THE VEHICLE. ABOUT A YEAR LATER THE SAME PROBLEM RECURRED AND THE DEALER REPLACED BOTH LT AND RT MIRROR MOTORS. NOW THE PROBLEM HAS RECURRED AGAIN WITH LITTLE DIFFERENCE. NOW WHEN I UNLOCK THE DOORS WITH THE REMOTE BOTH THE LEFT AND RIGHT SIDE MIRRORS ROTATE IN AND DOWN AS IF THE VEHICLE IS IN REVERSE BUT THAT IS EVEN BEFORE THE DOORS AR OPEN. WHEN THE VEHICLE IS STARTED NEITHER MIRROR WILL GO BACK TO THE PRE-SET POSITIONS. SO NOW BEFORE I CAN DRIVE THE VEHICLE I HAVE TO ADJUST EACH MIRROR. THIS PROBLEM HAPPENS EACH TIME THE VEHICLE IS UNLOCKED WITH THE REMOTE. IF I USE THE KEY TO UNLOCK THE LEFT DOOR THE MIRRORS STAY AT THE PRE-SET POSITION UNTIL I PLACE THE VEHICLE IN REVERSE BUT THE MIRRORS WILL NOT MOVE BACK TO THE PRE-SET POSITION AFTER GOING TO THE DRIVE POSITION. WITH THE MIRRORS IN THE AUTOMATIC REVERSE POSITION, NEITHER WILL GO BACK TO THE PRE-SET POSITION. AFTER TURNING OFF THE AUTOMATIC REVERSE ON THE MESSAGE CENTER COMPUTER, BOTH MIRRORS WILL STILL DRIVE TO THE IN AND DOWN POSITION WHEN THE VEHICLE IS UNLOCKED AND BOTH HAVE TO BE SET AGAIN BEFORE DRIVING. *JB