NHTSA Complaint #10184119 — 1999 FORD WINDSTAR

ON 5/1/05 MY WIFE DROVE THE VAN TO WORK WHEN SHE ARRIVED AT WORK THE WINDSHIELD WIPERS WOULD NOT TURN OFF. SHE THEN NOTICED SMOKE COMING FORM UNDER THE DASH. SHE HAD A FRIEND DISCONNECT THE BATTERY (THAT ACT PROBABLY SAVED THE VEHICLE FORM CATCHING FIRE). I HAD THE VEHICLE TOWED TO CLAIR FORD IN SACO, ME. CLAIR FORD TOLD ME THE WIPER MOTOR BURNED OUT DUE TO SOME KIND OF SHORT CIRCUIT THEY SAID THEY COULD NOT TELL WHAT CAUSED THE SHORT CIRCUIT. ON 5/20 I READ ABOUT A RECALL FORM FORD FOR WIPER MOTORS BURNING UP. I CONTACT CUSTOMER SERVICE VIA E-MAIL AND A WOMAN CALLED ME A FEW DAYS LATER AND SAID THERE WERE NO RECALLS INVOLVING WIPERS AND FORD WOULD NOT DO ANYTHING TO RESOLVE THIS ISSUE. I THEN RESEARCHED THE NHTSA WEB SITE IT SHOWED ME THAT FORD HAD RECALLED THE WIPERS IN 2001 UNDER RECALL NUMBER 01S25. *JB