NHTSA Complaint #10073106 — 1999 FORD WINDSTAR

RECENTLY EXPERIENCE WIPER MOTOR/HARNESS CORROSION ON MY 1999 FORD WNSTAR WHICH HAS RESULTED IN INOPERATIVE WIPERS. THE WIPERS FAILED WHILE MY WIFE AND 2 KIDS WERE DRIVING ON I-40 WHICH ALMOST CAUSED THEM TO LEAVE THE ROADWAY. THE VEHICLE WAS TAKEN TO CAPITAL FORD DEALER AND THE WIPER FAILURE WAS ANALYZED AT A CHARGE OF $61.00 ON MAY 20, 2004.THE DEALERSHIP ADVISED THAT THE HARNESS AND MOTOR WOULD NEED TO BE REPLACED AT A COST OF $461.00. THE DEALER HAS BEEN LESS THAN HELPFUL IN EXPLAINING HOW CORROSION DEVELOPED. ON MAY 25, 2004 10:45 EST), I CALLED FORD MOTOR CORP. CUSTOMER RELATIONS (KURL 800-392-3673). I EXPLAINED MY SITUATION AND REFERRED TO RECALL # 01V26100. SHE STATED THAT THERE WOULD BE NO WARRANTEE/RECALL COVERAGE BECAUSE THE VEHICLE WAS WELL OUTSIDE THE 12 MONTHS/12,000. MILES. SHE FURHTER SAID THAT THE RECALL WAS COMPLETED ON MY VEHICLE IN 2001 AND THAT THERE WAS NO RELATIONSHIP TO MY CURRENT MALFUNCTION AND THE RECALL. LOGIC WOULD SUGGEST THAT A RECALL 2 YEARS AFTER MANUFACTURER DATE COULD CONTRIBUTE TO A PROBLEM/MALFUNCTION 5 YEARS LATER. PLEASE ADVISE BY WRITTEN NOTICE OF YOUR FINDINGS OR CONCLUSIONS. THANKS