NHTSA Complaint #10183826 — 2006 SCION XB

PURCHASED CAR IN SEPTEMBER 2006 IN NORTH HOLLYWOOD. SITTING AT GAS STATION EARLY MORNING NEAR MT SHASTA (NORTH CALIFORNIA, TEMPERATURE JUST ABOVE FREEZING) WITH HEATER RUNNING. WHILE PUMPING GAS HEARD A CRACKING NOISE, CAME AROUND TO FRONT OF CAR AND FOUND CRACK RUNNING HORIZONTALLY FROM LOWER DRIVER SIDE OF WINDSHIELD. WITHIN TWO HOURS CRACK HAD GROWN ALMOST SEVEN INCHES, CURVING UP FIRST THEN RUNNING HORIZONTALLY TOWARDS THE PASSENGER SIDE. THE NEXT MORNING (AGAIN VERY COLD TEMPERATURES) THE CRACK HAD GROWN ALMOST A FULL FOOT FURTHER. BY THE TIME I GOT THE CAR TO THE DEALERSHIP THE "SERVICE MANAGER" RAN A PEN ALONG THE CRACK AND DECLARED THAT A GRAIN OF SAND HAD STRUCK THE WINDSHIELD AND THAT THE DEALERSHIP REFUSED TO COVER THE REPAIR. I CONTACTED TOYOTA, THEY SAID THAT THEY WOULD DEFER TO THE DEALERSHIPS "EXPERTS," EVEN THOUGH I POINTED OUT THE MANY, MANY POSTINGS ON THIS FAULT ON THIS WEBSITE. THERE IS DEFINITELY A RECALLABLE FAULT IF A GRAIN OF SAND TRAVELING AT FREEWAY VELOCITIES CAN CAUSE A FAILURE OF THE WINDSHIELD; WERE THAT EXPLANATION TRUE NO TOYOTA COULD SAFELY BE ON THE ROAD. THE FACT THAT I WAS AT A DEAD STOP WHEN THE "IMPACT" HAPPENED MAKES IT EVEN MORE RIDICULOUS. *JB