NHTSA Complaint #10442221 — 2006 SCION XB

PROBLEM #1: FRONT WINDSHIELD CRACKED. I REPLACED THE WINDSHIELD AND IT CRACKED AGAIN ON THE REPLACEMENT. A SMALL PEBBLE HIT THE WINDSHIELD WHILE DRIVING ON THE FREEWAY THAT CAUSED IT TO CRACK. PROBLEM #2: REAR HATCH HANDLE BROKE WHEN IT WAS USED. I OPENED THE REAR HATCH HANDLE AND THE PLASTIC PIECE BROKE OFF IN THE PROCESS ALMOST INJURING MY HAND. I CONTACTED SCION ABOUT THE SITUATION THEY THAT THEY WERE AWARE OF. THEY REQUIRED ME TO RECEIVE AN ASSESSMENT FROM THE DEALER. I DROVE TO MY NEAREST DEALER AND THEY DID NOT REQUIRE AN ASSESSMENT BECAUSE THEY SAID THE PROBLEM WAS ALREADY KNOWN. I CONTACTED SCION AGAIN AND THEY GET BACK TO ME FOR A SOLUTION. THE SOLUTION WAS FOR ME TO REPLACE THE REAR HANDLE WITH A HIGH PRICE AMOUNT. THE REAR HANDLE EXPENSIVE SHOULD HAVE BEEN TAKEN CARE OF ON SCION'S END, ESPECIALLY WHEN A NEAR INJURY COULD HAVE TAKE PLACE. I RECEIVED CASE NUMBER FOR MY RECORDS. *TR