NHTSA Complaint #10182740 — 2003 MAZDA PROTEGE

FOR OVER TWO AND A HALF YRS, MY CAR HAS HAD A ROUGH IDLING NOISE AND THE ENGINE OFTEN HESITATES AND WANTS TO TURN OFF. ON SEVERAL OCCASIONS THE ENGINE HAS HESITATED AND SHUT THE CAR OFF. VERY RECENTLY A LOUD NOISE WAS COMING FROM MY ENGINE. (YOU COULD HEAR A RATTLING NOISE) IT SOUNDED LIKE A PIECE OF METAL RATTLING AROUND IN THE ENGINE. A YEAR AGO I TOOK MY CAR INTO THE DEALERSHIP BECAUSE OF A RECALL (RECALL 3005C) TO GET IT CHECKED OUT (THIS IS WHAT THE LETTER FROM MAZDA ASKED ME TO DO) MY CAR WAS THERE ONLY TWO HOURS AND ONLY LOOKED AT MAYBE ABOUT THIRTY MINUTES. I RECEIVED AN OIL CHANGE AND THEN THEY WERE TO INSPECT IT DUE TO THE RECALL. WHEN I RETRIEVED MY CAR THEY GAVE ME A CERTIFICATE OF CORRECTION, BUT INFORMED ME THAT NOTHING HAD BEEN FIXED AND THAT THEY WERE ONLY AUTHORIZED TO INSPECT. THAT IF THE PART BROKE THAT I WOULD BE RESPONSIBLE FOR IT EVEN THOUGH IT WAS A RECALL. HERE I AM ONE YEAR LATER AND I HAD MY CAR LOOKED AT AND IT APPEARS THAT TWO OF THE SCREWS MUST HAVE COME LOOSE DUE TO THE RECALL. (THEY WERE FOUND IN MY EXHAUST) I GOT NO HELP FROM THE DEALER. I FOUND THE RECALL INSTRUCTIONS ONLINE FROM MAZDA TO THE DEALER WHICH INSTRUCTS THE DEALER TO REPLACE THE PARTS IF THEY HAVE NOT BEEN REPLACED ON ANY PREVIOUS OCCASION (WHICH WAS PROCEDURE B). AND IF IT HAS BEEN PREVIOUSLY WORKED ON THEY ARE TO PROCEED WITH PROCEDURE A WHICH INSTRUCTS THEM TO DO AN AIR COMPRESSION INSPECTION FOR INTERNAL DAMAGE AND GIVE A CERTIFICATE OF CORRECTION. THEY DID THE WRONG PROCEDURE ON MY CAR AND NEVER ACTUALLY DID WHAT NEEDED TO BE REPLACED FOR MY CAR TO BE LEGAL AND OK TO DRIVE. THEY ARE NOW AVOIDING MY CALLS AND NOT RETURNING NUMEROUS E-MAILS OR VOICE MAILS. I HAVE BEEN TRYING THE DEALER AND MAZDA THEMSELVES. ON TUES .I RECEIVED NOTHING BUT RUDE MOCKING FROM EACH PLACE TELLING ME THAT IT WAS MY PROBLEM. I HAVE BEEN TRYING EVERYDAY SINCE AND I HAVE RECEIVED NO RESPONSE. *NM UPDATED 2/23/2007 - INTAKE MANIFOLD SHUTTER AND VARIABLE TUMBLE CONTROL VALVES.*NM