NHTSA Complaint #10182481 — 2000 CADILLAC DEVILLE VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Complaint Details

ODI Number	10182481
Vehicle	2000 CADILLAC DEVILLE
Component	VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Date of Incident	November 14, 2006
Date Filed	February 13, 2007
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NY

Consumer Description

RIGHT REAR WINDOW EMITTED A LOUD "POP", AND THE WINDOW WENT DOWN. WEDGED THE WINDOW IN THE UP POSITION AS I WAS ON MY WAY TO FLA FROM NEW YORK. UPON MY ARRIVAL IN FLA, TOOK IT TO A DEALER AND THEY ESTIMATED THE REPAIR AT $600.00. I REFUSED THE REPAIR AND DISSEMBLED THE DOOR AND WINDOW ASSEMBLY TO FIND THE CABLE THAT CONTROLS THE WINDOW TO BE DISCONNECTED DUE TO A FLIMSY PLASTIC CATCH THAT HAD BROKEN. AFTER SEVERAL HOURS I WAS ABLE TO REPAIR THE WINDOW CABLE WITH A METAL PIECE. CLEARLY THIS IS AN ENGINEERING FLAW( I WAS AN AUTOMOTIVE ENGINEER FOR 20 YRS. HAD CYCLE AND AGE TESTS BEEN DONE PROPERLY, THIS FLAW WOULD HAVE BEEN DETECTED, BUT THEN, THE DEALERS WOULD BE OUT $600 PER WINDOW FOR A .05 CENT PART. *NM

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