NHTSA Complaint #10181428 — 2002 MERCEDES BENZ C320

ELECTRICAL SYSTEM issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10181428
Vehicle	2002 MERCEDES BENZ C320
Component	ELECTRICAL SYSTEM
Date of Incident	January 13, 2007
Date Filed	February 2, 2007
Mileage	45,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

BOTH INTERNAL SEAT CONTROL MODULES HAVE ELECTRICAL FAULT. TEST CODE 8E3L-K8NNQ. FOUND 1.66 AMP OF DRAW (OUT OF SPEC. RANGE) AMP DROP WHEN DISCONNECTED: PASSENGER SIDE TO: .1114 AND DRIVER SIDE: 0.59 MILLIAMPS. 1/13 ALARM SOUNDS AND BATTERY DIES. TECHNICIAN REPLACES BATTERY, BUT WARNS LIKELY TO HAPPEN AGAIN-MANY CASES. 1/16 SAME PROBLEM. CAR TAKEN TO OTHER M-B DEALERSHIP. DIAGNOSED AS ABOVE. REPLACED BOTH MODULES 1/25. DEALERSHIP HAD TROUBLE GETTING PART DUE TO UNUSUALLY HIGH VOLUME FOR THIS REPAIR. 18 MODULES GONE OR ON RESERVE IN ONE WEEK IN SANTA MONICA ALONE. MERCEDES CORPORATE OFFICE UNRESPONSIVE. CARMAX DENIES KNOWN FAULT, BUT REPORTS CUSTOMER WITH SAME COMPLAINT PREVIOUS WEEK. *NM

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