NHTSA Complaint #10180806 — 2002 FORD EXPLORER

I HAVE A 2002 FORD EXPLORER LIMITED EDITION. WHILE UNDER WARRANTY, @ 52,000, I HAD MAJOR ISSUES W/ THE TRANSMISSION, AN OVERHAUL WAS COMPLETED, AND MY TRANSMISSION WAS "REBUILT". LESS THAN 2 YEARS LATER AND A LITTLE UNDER 40,000 MILES LATER, MY O/D LIGHT GOES OFF, GEARS SLIPPING AND I AM TOLD I NOW HAVE METAL IN THE PAN AND I DO NOT HAVE 2 GEARS, HENCE, I NEED A NEW TRANSMISSION. NOW THAT I AM NO LONGER UNDER WARRANTY, I AM TOLD THIS WILL NOW COST ME $3,000 TO REPLACE. AFTER LOOKING ON-LINE FOR ONLY 10-15 MINUTES, I FIND THOUSANDS OF COMPLAINTS REGARDING 2002 EXPLORER TRANSMISSION PROBLEMS. I SPOKE TO THE SERVICE DEPARTMENT MANAGER, AND WAS TOLD THERE WAS NOTHING THEY COULD DO SINCE THE "REBUILT" TRANSMISSION ONLY HAS A 1-YEAR WARRANTY ON IT. I CALLED FORD MOTORS, AND AGAIN, WAS TOLD THAT MY WARRANTY IS UP, AND THEY ARE NOT RESPONSIBLE FOR THE PAYMENT. SINCE THIS IS NOT AN ISOLATED PROBLEM, I FEEL THAT SOMETHING NEEDS TO BE DONE! FORD NEEDS TO BACK THEIR PROBLEMS AND EITHER ISSUE A RECALL, OR FOOT THE BILL FOR THE THOUSANDS OF TRANSMISSIONS THAT ARE NOT WORKING PROPERLY AND NEED TO BE REPAIRED OR REPLACED. I CAN HONESTLY SAY THAT I WILL NEVER AGAIN BUY A FORD, AND I WILL MAKE SURE I TELL ALL MY FRIENDS AND FAMILY THE LACK OF SUPPORT THAT THIS COMPANY GIVES TO THEIR CUSTOMERS. NO WONDER THEY ARE HAVING FINANCIAL DIFFICULTIES!!*JB