NHTSA Complaint #10178370 — 1997 TOYOTA AVALON

SUSPENSION:FRONT:MACPHERSON STRUT issue reported to NHTSA

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Complaint Details

ODI Number	10178370
Vehicle	1997 TOYOTA AVALON
Component	SUSPENSION:FRONT:MACPHERSON STRUT
Date of Incident	April 2, 2005
Date Filed	January 10, 2007
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

1997 TOYOTA AVALON THE POWER STEERING RACK LEAKS AT 51000 MILES AND IS A KNOWN PROBLEM TO TOYOTA. ALSO NEED TO BE REPAIRED AT 99000 MILES THE FRONT STRUT MOUNTING ALSO FAILED NEAR 50000 MILES AND IS FAILING AGAIN AT 99500 MILES. THE POWER STEERING PUMP MAKES EXCESSIVE NOISE AND LEAKS. THIS PROBLEM STARTED ABOUT 51000 MILES AS WELL. WEAKNESS IN THE STEERING MAKES THIS A DANGEROUS VEHICLE. I CONTACTED THE TOYOTA SERVICE CENTER AND THEY SAID THEY WERE WELL AWARE OF THE PROBLEMS BUT THE VEHICLE IS OUT OF WARRANTY. A SERVICE BULLETIN HAS BEEN ISSUED TO ALL TOYOTA DEALERS TO CHECK FOR THESE PROBLEMS AND RECOMMEND REPAIRS. THE COST AVERAGES $1000. WHILE ASKING TOYOTA CUSTOMER SERVICE FOR HELP I WAS TOLD TO CONTACT THE CEO IN JAPAN IF NOT SATISFIED WITH THE REPAIR COSTS. *JB

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