NHTSA Complaint #10177152 — 2002 FORD ESCAPE

VEHICLE WOULD STALL AT ANY GIVEN TIME, WHETHER GOING DOWN THE INTERSTATE OR DURING CITY DRIVING. STEERING WOULD BE VERY DIFFICULT AND BRAKES WERE INOPERABLE. THIS OCCURRED ABOUT TWO MONTHS AFTER WE HAD PURCHASED OUR 2002 FORD ESCAPE WITH 42,000 MILES ON IT. AFTER THE FOURTH "STALL", WE HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE WE PURCHASED IT. THEY CONNECTED A "BLACK BOX" UNDERNEATH THE DASH AND HAD US DRIVE THE VEHICLE TO SEE IF IT HAPPENED AGAIN, WHICH IT DID A COUPLE DAYS LATER. THEY TOWED IT BACK TO THE GARAGE. APPARENTLY OUR PROBLEM WAS SOMETHING TO DO WITH, I BELIEVE, OUR HARMONIC BALANCE OR SOMETHING LIKE THAT. ACCORDING TO THE TECHNICIAN, WHATEVER WAS NOT WORKING PROPERLY, IT CAUSED THE ENGINE TO NOT KNOW WHICH CYLINDERS ON THE ENGINE WAS FIRING AND THAT IS WHAT CAUSED THE ENGINE TO SHUT OFF. THEY FIXED THE PROBLEM AND WE NOW HAVE 73,000 MILES ON THE VEHICLE AND HAD NO OTHER STALLING PROBLEMS. THE WORK ORDER READS AS FOLLOWS: DIAG, EEC TEST, NO CODES PRESENT, FOUND STICKY NG, R&R IAC, RETEST ALL OKAY AT THIS TIME; ALSO, WHILE THEY WERE PERFORMING THE MAINTENANCE THEY ALSO DISCOVERED THAT OUR POWER STEERING RACK WAS LEAKING, WHICH WAS COVERED BY OUR EXTENDED WARRANTY. THE POWER STEERING RACK WAS REPLACED. THE MILEAGE ON THE VEHICLE AT THE TIME OF REPAIRS WAS 44,546. I'M VERY THANKFUL FOR THE FOLKS AT OUR DEALERSHIP IN OMAHA. THEY GAVE US A RENTAL CAR WHILE DIAGNOSING OUR PROBLEMS AND STUCK WITH IT UNTIL THEY FOUND THE PROBLEM(S). THE EXTENDED WARRANTY WE HAD PURCHASED COVERED ALL REPAIR COSTS. *JB