NHTSA Complaint #10177096 — 2004 VOLKSWAGEN JETTA

ABOUT 2 YEARS AGO I PURCHASED A 2004 VOLKSWAGEN JETTA 1.8T WITH THE MANUAL TRANSMISSION (4 YEARS/48,000 MILE WARRANTY). A COUPLE OF WEEKS AGO, I NOTICED THAT I HAD LESS AND LESS POWER TO DRIVE THE CAR WHEN IT WAS IN GEAR. ON DECEMBER 7, I BROUGHT THE CAR TO THE ORIGINAL DEALERSHIP WHERE I PURCHASED THE VEHICLE. I WAS TOLD THAT THE CLUTCH HAD WORN OUT AND WAS NOT COVERED UNDER WARRANTY. THUS, THE COST OF THE REPAIR ON THE VEHICLE WAS GOING TO BE $1,800! MY CAR HAS 30,700 MILES ON IT, I AM 34 YEARS OLD AND THERE ARE CERTAIN DAYS WHEN I DRIVE IT LESS THAN 5 MILES A DAY! OF COURSE, I WAS TOLD BY MY CAR-SALESMAN, THE SERVICE MANAGER, THE TELEPHONE OPERATORS AT VOLKSWAGEN AND THE GENERAL MANGER AT THE PLACE WHERE I PURCHASED THE VEHICLE THAT I (THROUGH POOR DRIVING HABITS AND LITTLE EXPERIENCE DRIVING A CLUTCH) WORE IT OUT. I REQUESTED TO PERSONALLY SPEAK TO THE AREA SERVICE REPRESENTATIVE FROM VOLKSWAGEN YET, I WAS NEVER GIVEN HIS/HER CONTACT INFORMATION. IN ADDITION, I GAVE MY CONTACT INFORMATION TO THE DEALERSHIP TO HAVE THEM REACH THE VOLKSWAGEN SERVICE REPRESENTATIVE TO HAVE THEM CONTACT ME. OVERALL, I WAS NEVER ABLE TO SPEAK TO THIS INDIVIDUAL. I HAD 6 YEARS OF DRIVING EXPERIENCE ON A FORD WITH NO CLUTCH PROBLEMS. I ALSO DID SOME RESEARCH AND FOUND AN INTERESTING WEB SITE HTTP://WWW.MYVWLEMON.COM/UBB/FORUM1/HTML/000155.HTML IT WAS INTERESTING TO READ OTHER INDIVIDUALS WITH THE SAME PROBLEM AS MINE (SOME DIFFERENT YEAR DATES THAN MY CAR)! *NM