NHTSA Complaint #10175609 — 2005 JEEP GRAND CHEROKEE

DT*: THE CONTACT STATED WHILE DRIVING 35 MPH THROUGH AN INTERSECTION ON NORMAL ROAD CONDITIONS, THE ENGINE STALLED AND COULD NOT BE RESTARTED. THERE WERE NO WARNING LIGHTS PRIOR TO THE INCIDENT. THE VEHICLE WAS TOWED TO THE DEALERSHIP, WHO DIAGNOSED A FUEL PUMP AND FUEL INJECTION PUMP FAILURE, BOTH WERE REPLACED. AFTER THIS INCIDENT, THE VEHICLE PRESENTED TRANSMISSION PROBLEMS. THE CONTACT NOTICED A LOSS OF POWER WHILE DRIVING 65 MPH ON A HIGHWAY. INTERMITTENTLY, THE TRANSMISSION MADE NOISE WHEN SHIFTED TO SECOND GEAR. THE VEHICLE HAD BEEN TAKEN TO THE DEALERSHIP 20 TIMES, HOWEVER NO ERROR CODES IDENTIFIED THE DEFECT. IN ONE OF THE INCIDENTS, THE YELLOW MALFUNCTION LIGHT ILLUMINATED AND THE DEALERSHIP IDENTIFIED THE DEFECT AS THE COMPUTER CONTROL MODULE AND THE DRIVER SHAFT, BOTH WERE REPLACED, HOWEVER THE TRANSMISSION PROBLEM PERSISTED. THE DEALERSHIP DETERMINED THE VEHICLE COULD NOT BE REPAIRED. THE MANUFACTURER WAS CONTACTED WHO RECOMMENDED TO TAKE THE VEHICLE TO A DIFFERENT DEALERSHIP. *AK THE VEHICLE WAS NOT DOWNSHIFTING WHEN GOING UP HILLS AND IT WOULD GET STUCK IN SECOND OR THIRD GEAR. THE A/C AND BLOWER MOTOR WERE INOPERATIVE, THE DEALER COULD NOT DUPLICATE THE CONSUMERS CONCERN. THE KEY BECAME STUCK IN THE IGNITION. ALL THE DASHBOARD LIGHTS WERE FLASHING, THE CD PLAYER WAS BROKE. THE BRAKES AND ROTORS VIBRATED. THE STARTER WAS REPLACED. THE DRIVESHAFT AND HEATER WERE REPLACED. THE SEATS WOULD NOT MOVE BACK. THE SEAT BELTS DID NOT RETRACT AS THEY SHOULD. UPDATED 01/17/07. *JB UPDATED