NHTSA Complaint #10174882 — 2000 CHEVROLET BLAZER

MY VEHICLE WAS TOWED ON OCTOBER 25, 2006 BY MASTER TOWING CO. IN SAN MARCOS, TEXAS. LATER THAT EVENING I WAS ABLE TO GET TO THE WRECKER SERVICE AND PAY TO GET MY VEHICLE OUT OF IMPOUND. ONCE I GOT HOME, I NOTICED THAT MY ENTIRE CD CASE FULL OF COMPACT DISCS WAS MISSING. ITS VALUED AT ABOUT $500 IF NOT MORE. I THEN CALLED THE WRECKER SERVICE THE NEXT MORNING AND WAS NOT ABLE TO GET A HOLD OF ANYONE UNTIL MONDAY OCT. 27, 2006. I THEN SPOKE TO A MANAGER BY THE NAME OF ANGIE AND SHE TOLD ME SHE WOULD SPEAK WITH HER DRIVERS. SHE NEVER GOT BACK TO ME SO I CONSISTENTLY CALLED UNTIL I GOT A RESPONSE. WHEN I WAS FINALLY ABLE TO GET A HOLD OF HER SHE SAID THAT NONE OF HER DRIVERS HAD SEEN OR PICKED IT UP AND THAT HER COMPANY WAS NOT LIABLE FOR MY MISSING ITEMS. SHE DID NOT EVEN SEEM VERY CONCERNED WITH TRYING TO FIGURE OUT WHAT REALLY HAPPENED OR TRY AND AT LEAST FIND THEM. SHE TOLD ME SHE WOULD GET BACK TO ME ON SEVERAL OCCASIONS AND SHE NEVER DID. I WAS THE ONE TO CONSISTENTLY TRY AND GET A HOLD OF HER. THIS WHOLE SITUATION IS VERY UPSETTING. IN THE MEAN TIME I CONTACTED THE OFFICER WHO DEALT WITH MY VEHICLE BEING IMPOUNDED AND HE TOLD ME HE DISTINCTLY REMEMBERED THERE BEING 2 CD CASES IN MY VEHICLE AND I TOLD HIM ONCE I PICKED THE VEHICLE BACK UP THERE WAS ONLY ONE CD CASE LEFT IN MY VEHICLE. HE INFORMED ME THAT I WAS ABLE TO FILE A THEFT POLICE REPORT WHICH I AM CURRENTLY IN THE PROCESS OF DOING AND HE ALSO TOLD ME TO CONTACT THE DOT. SO THAT IS MY CURRENT SITUATION. I AM VERY UPSET. THIS I AM NOT TAKING LIGHTLY AND I WOULD LIKE TO TRY AND DO SOMETHING ABOUT IT. I GOT MY CAR IMPOUNDED, THAT WAS ENOUGH! THERE WAS NO NEED FOR ANY OF MY POSSESSIONS TO HAVE BEEN LOST, TAKEN OR STOLEN. PLEASE GET BACK IN CONTACT WITH ME. THANK YOU. *NM