NHTSA Complaint #10174827 — 2002 FORD EXPLORER

PURCHASED VEHICLE FROM CROSSROADS FORD , RALEIGH NC JUNE 24,06 WHILE DRIVING IN TRAFFIC NOV 22,06 CHECK TRANSMISSION APPEARED ON MESSAGE CENTER, ODO LIGHT STARTED FLASHING, CHECK ENGINE LIGHT ILLUMINATED AND VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WOULD NOT INCREASE SPEED WHILE ENGINE RPM WERE INCREASING. VEHICLE GAVE NO PRIOR WARNING OF IMPENDING PROBLEM FROM JUN TO NOV AND HAD BEEN DRIVEN LOCALLY FOR THE PERIOD OF OWNERSHIP. TOOK VEHICLE TO THE LOCAL FORD DEALER CLOSE TO MY HOME I WAS INFORMED THAT AFTER DIAGNOSTIC TESTING AND REFERRING TO FORD TSB THE TRANSMISSION NEEDED TO BE REPLACED. CALLED FORD CUSTOMER SERVICE, THEY INFORMED ME THAT IT WAS AN UNFORTUNATE SITUATION, BUT THERE WAS NOTHING THEY COULD DO FOR ME AND TO CALL THE DEALER WHERE I PURCHASED THE VEHICLE. CALLED CROSSROADS FORD AND LEFT A MESSAGE FOR MIKE BEVAN (SERVICE ADVISOR) HE FAILED TO RETURN MY CALLS. MY HUSBAND CALLED MIKE BEVAN AND WAS ABLE TO SPEAK WITH HIM, MIKE INFORMED MY HUSBAND THAT THERE WAS NOTHING THEY COULD DO AND IF WE WOULD BRING THE VEHICLE TO HIM THEY WOULD LET US KNOW THE COST TO REPLACE THE TRANSMISSION. I DID SOME RESEARCH ONLINE AND WAS SURPRISED AT THE LARGE NUMBER OF OWNERS LISTED ON CARREVIEW.COM WITH THE SAME SITUATION. IF THIS HAPPENED ON THE HIGHWAY ANOTHER VEHICLE COULD HAVE REAR ENDED MY VEHICLE CAUSING DAMAGE AND INJURY. *NM