NHTSA Complaint #10170832 — 1999 HONDA ACCORD

STARTED SEEING TRANSMISSION FLUID ON LT SIDE UNDER VEHICLE. HAD SEAL REPLACED BY LOCAL TRANS SHIP. TWO WEEKS LATER FLUID LEAKING AGAIN. RESEARCHED AND FOUND RECALL ON 2000 AND UP FOR BAD BEARING CAUSING THIS EXACT PROBLEM AND HONDA'S EXTENDED WARRANTY ON THOSE VEHICLES. TOOK VEHICLE TO RT.23 HONDA AND THEY ADVISED THAT EVEN THOUGH THIS WAS THE SAME PROBLEM THE ONLY ITEM THAT THE HONDA FIELD SERVICE MANAGER WOULD ONLY ALLOW THE PART ONLY. I WOULD HAVE TO PAY THE $1000 LABOR. I REQUESTED THE FIELD MANAGER'S NAME BUT BRAD MORDER (SERVICE WRITER AT RT.23 HONDA) REFUSED TO GIVE IT TO ME. I LODGED A COMPLAINT WITH HONDA (CASE #12006-04-250-0809)THAT WAS HANDLED BY CHRIS MARTINEZ OF HONDA (X-118183) WHO STATED THAT HE DID NOT WANT TO DISCUSS THE PARTICULARS AND THAT HE HAD NO AUTHORITY TO CHANGE THE DECISION OF THE FIELD MANAGER. AGAIN, WHEN I ASKED FOR THE NAME OF THE FIELD MANAGER MR. MARTINEZ WOULD NOT GIVE IT TO ME. WHEN I ASKED HIM FOR HIS SUPERIOR'S NAME SO THAT I COULD ESCALATE THIS MATTER, HE ADVISED THAT HIS DECISION WAS FINAL AND THERE WAS NO OTHER RECOURSE I COULD TAKE. ANY HELP YOU COULD FURNISH WOULD BE APPRECIATED. C. O. HEINE. *NM