NHTSA Complaint #10170757 — 1998 FORD WINDSTAR

DT*: THE CONTACT STATED A BURNING SMELL WAS PRESENT AFTER THE VEHICLE WAS PARKED. UPON INSPECTION, THERE WAS TRANSMISSION FLUID ON THE GROUND OF THE DRIVEWAY. UNDERNEATH THE VEHICLE THERE WAS FLUID LEAKING OUT OF THE SERVO COVER OF THE TRANSMISSION. THE DEALER WAS CONTACTED AND FAXED A COPY OF THE NHTSA RECALL #97V097000. THE CONTACT WAS TOLD THAT THE TRANSMISSION MECHANIC STATED THERE WAS NO RECALLS PERTAINING TO THE SERVO COVER AND THERE WERE NEVER ANY VEHICLES REPAIRED AT THAT DEALERSHIP ACCORDING TO THE NHTSA RECALL. WHEN THE DEALER WAS ASKED TO FIX THE VEHICLE BASED ON THE RECALL, THE CONTACT WAS TOLD THE INFORMATION MEANT NOTHING TO THEM. THE MANUFACTURER WAS CONTACTED WHO EXPRESSED THAT THEY COULD NOT AUTHORIZED REPAIRS FOR THE VEHICLE UNDER THE NHTSA RECALL. *NM