NHTSA Complaint #10379940 — 1998 FORD WINDSTAR

TL*THE CONTACT OWNS A 1998 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 50 MPH, THE TRANSMISSION BECAME STUCK IN OVERDRIVE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHO STATED THAT THE MAIN CONTROL VALVE WAS DEFECTIVE; IT WAS REPLACED. THE CONTACT LATER BEGAN HAVING ISSUES WITH THE BRAKES AS THEY LOCKED UP WHEN THE CONTACT APPLIED THEM TO AVOID A DEER. THE VEHICLE CRASHED INTO THE WOODS AS A RESULT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED NECK INJURIES. THE CONTACT WAS INFORMED THAT THE ABS TONE RING SEAL HAD CRACKED; IT WAS REPAIRED. THE FAILURE CONTINUED AND THE DEALER THEN REPLACED THE TONE RING AND SENSOR. MONTHS LATER, THE BRAKES BEGAN TO GRAB. THE ENTIRE BRAKE ASSEMBLY WAS REPLACED FOUR TIMES. FURTHERMORE, THE CONTACT NOTICED THAT THE ELECTRICAL SYSTEM WAS DEFECTIVE. THE SWITCH ASSIST IN ALL DOORS WAS REPLACED IN 2005. IN 2011, THE CONTACT HAD THE SAME FAILURE WITH THE SWITCH FOR THE DRIVER SIDE MIRROR. THE DEALER REPLACED THE SWITCH ON THE DRIVER SIDE MIRROR AND CHECKED THE LATCHES ON THE DOORS BECAUSE THE DOOR LIGHT WAS CONSTANTLY ILLUMINATED. THE DEALER ALSO REPLACED ALL THE SENSOR ASSISTS FOR THE DOORS. THE DOOR AJAR LIGHT WAS STILL ILLUMINATED. THE FAILURE MILEAGE WAS 4,400 AND THE CURRENT MILEAGE WAS 72,000.