NHTSA Complaint #10169827 — 2004 BMW X3

I HAVE BEEN HAVING PROBLEMS WITH MY 2004 BMW X3 2.5L SAV IN WHERE THE AIRBAG LIGHT FOR THE FRONT PASSENGER SEAT WILL ILLUMINATE INDICATING THAT THE AIRBAG HAS BEEN DEACTIVATED WHILE MY WIFE IS SITTING IN THE PASSENGER SEAT. I HAVE BROUGHT MY TRUCK INTO THE DEALERSHIP (JMK BMW IN SPRINGFIELD, NJ) ABOUT 4 TIMES AND UNFORTUNATELY EACH TIME THE ISSUE HAS NOT BEEN RESOLVED. I CONTACTED BMW OF NORTH AMERICA TO REPORT THE PROBLEM. THEY WERE IN CONTACT WITH MY DEALER AND EVEN REQUESTED TO HAVE MY TRUCK BROUGHT BACK TO THE DEALERSHIP TO HAVE IT LOOKED AT ON MORE TIME (BY THIS TIME IT WOULD BE THE 4TH TRIP BACK TO THE DEALERSHIP FOR THE SAME PROBLEM). AFTER A COUPLE OF DAYS THE DEALERSHIP CALLED ME STATING THAT THE PROBLEM HAS BEEN FIXED. BUT IT HAS NOT. I REPORTED THE ISSUE AGAIN TO BMW OF NORTH AMERICA AND A COUPLE OF DAYS LATER THEY TOLD ME THAT THE HAVE USED EVERY POSSIBLE SOLUTION ON MY TRUCK AND THAT THERE IS NOTHING MORE THAT CAN BE DONE TO RESOLVE THE PROBLEM. THAT??S RIGHT! BMW OF NORTH AMERICA TOLD ME THAT THERE'S NOTHING MORE THEY CAN DO. THEY TOLD ME THAT THEY HAD ENGINEERS FROM GERMANY LOOK INTO THE ISSUE, THEY HAVE HAD NUMEROUS TECHNICIANS SIT IN THE PASSENGER SEAT TO SEE IF THE AIRBAG INDICATOR ILLUMINATES (MIND YOU THEY PROBABLY WEIGH AT LEAST 75LBS MORE THEN MY WIFE), THEY MOVED THE SENSORS ON THE SEAT, REPLACED THE SENSORS, AND MORE. YET THE PROBLEM REMAINS. I HAVE COMMUNICATED WITH THE MANAGER AT THE PARTS AND SERVICE DEPARTMENT OF THE DEALERSHIP AND I AM WAITING WORD BACK TO SEE WHAT THE NEXT STEP IS IN REGARDS TO MY PROBLEM BECAUSE I WILL NO ACCEPT THE FACT THAT BMW OF NORTH AMERICA IS TELLING ME THAT THERE IS NOTHING MORE THAT CAN BE DONE TO FIX A PROBLEM THAT THEIR PRODUCT IS HAVING. I HOPE THIS INFORMATION HELPS YOU AS I HOPE IT WILL HELP ME IN GETTING MY PROBLEM FIXED AND HOPEFULLY GET THIS INFORMATION OUT THERE TO OTHER DRIVERS OF THE X3 TO MAKE SURE THEY KNOW OF THIS ISSUE AND TRY AND GET IT FIXED RIGHT AWAY. *JB