NHTSA Complaint #10146322 — 2004 BMW X3

PASSENGER AIRBAG OFF LIGHT COMES ON VERY OCCASIONALLY (3-4 TIMES IN 13 MONTHS) WHEN A PASSENGER IS PROPERLY SEATING IN THE FRONT PASSENGER SEAT. THE LIGHT STAYS ON FOR SEVERAL MINUTES AND TYPICALLY GOES OUT AND THEN COMES BACK ON AGAIN FOR A FEW MINUTES. THEN, IT WILL NOT OCCUR FOR SEVERAL MONTHS. THE PROBLEM HAS BEEN REPORTED TO THE DEALER SEVERAL TIMES AND THEY SIMPLY SAY THEY CANNOT FIX A PROBLEM THAT THEY CAN'T FIND. THE HAVE OPENED A "CASE" TO COLLECT INFORMATION BUT HAVE NOT RECTIFIED THE PROBLEM. THEY SAY THAT BMW IS COLLECTING INFORMATION. THEY CANNOT DEFINITIVELY TELL ME HOW THE AIRBAG SYSTEM WILL PERFORM IF THE LIGHT HAPPENS TO BE ON WHEN A VEHICLE CRASH OCCURS. THEY DO INSIST THAT THE FRONT AIRBAG WILL DEPLOY EVEN THOUGH THE LIGHT SAYS THE AIRBAG IS OFF BUT THEY DON'T KNOW WHETHER THE SIDE AIRBAG WILL DEPLOY. MY PRIMARY COMPLAINT IS THAT THEY SEEM TO TREAT THIS ISSUE VERY LIGHTLY, BOTH AT THE LOCAL DEALER AND AT THE NATIONAL CUSTOMER SERVICE OFFICES. *JB