NHTSA Complaint #10168700 — 2002 FORD EXPLORER POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

Complaint Details

ODI Number	10168700
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Date of Incident	February 22, 2005
Date Filed	September 19, 2006
Mileage	75,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

MY FOUR WHEEL DRIVE FAILED, WHILE ELECTRONIC LIGHT SHOWED CAR IN 4 WHEEL DRIVE. CAR SLID BACKWARDS INTO A RAVINE. ON SNOWY ROAD. LOCAL FORD DEALER DID NOT KNOW HOW TO FIX IT, BUT PROBLEM WAS EVENTUALLY TRACKED TO A FAULTY ELECTRONIC MODULE THAT FORD KNEW ABOUT. THIS CAUSED THE SOLENOID THAT ENGAGES 4 WHEEL DRIVE TO FAIL/ THIS WAS AN EXTREMELY DANGEROUS SITUATION. I WAS DRIVING OVER A SNOWY MOUNTAIN ROAD PREVIOUS DAY AND COULD HAVE SLIPPED OFF ROAD IF IT FAILED ONE DAY EARLIER. I SEE NUMEROUS EXAMPLES OF THE SAME PROBLEM. WHY DOESN'T FORD RESPOND?

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